Technical Intervention Support

We provide end-to-end technical assistance to ensure smooth operation of your game in the Chinese market. Our services include proactive monitoring and rapid response solutions tailored to the specific needs of game developers.

• 24/7 Multichannel Support: We offer round-the-clock assistance through phone, email, and remote sessions to address any technical issues promptly. Our support team is available 365 days a year to minimize disruption to your service.

• Structured Fault Management System: We classify faults into four distinct levels based on severity, with defined response times for each category. For critical Level 1 faults (system outages or service interruptions), we provide immediate intervention to restore basic functionality.

• Preventive Maintenance and Monitoring: Our team conducts regular system check-ups and performance optimization to prevent potential technical issues before they affect users. This includes proactive monitoring of system resources and error logs.

• Emergency Response Team: We have a dedicated technical leadership group that can quickly assemble to address emergencies, developing immediate solutions to minimize downtime and ensure business continuity.

Our server management services ensure high availability and optimal performance for your game in the Chinese market, leveraging both cloud and on-premise solutions.

• Comprehensive Server Monitoring: We implement full-stack monitoring of your server infrastructure, tracking CPU, RAM, storage, and network connectivity metrics. Our AI-enhanced systems can predict resource usage issues before they impact performance.

• Rapid Incident Response: We guarantee initial response times within 15 minutes for server incidents, with 24/7 system administrators available to address issues immediately. Our team performs rapid issue triage and resolution.

• Security and Patch Management: We maintain operating system compliance through regular upgrades and vulnerability management. Our team tracks Common Vulnerabilities and Exposures (CVEs) and applies necessary patches after client approval.

• Disaster Recovery and Backup: We implement daily backups to offsite storage and have disaster recovery protocols included in all management subscriptions. This ensures business continuity even in worst-case scenarios.

• Performance Optimization: We conduct regular performance tuning at every infrastructure layer to ensure optimal game performance for Chinese players. This includes database optimization that can significantly improve response times.

Our specialized localization services ensure your game resonates culturally and linguistically with Chinese players while maintaining the original gaming experience.

• Comprehensive Cultural Adaptation: We go beyond translation to adapt humor, references, UI elements, and gameplay instructions for cultural relevance. Our native-speaking gaming experts ensure authentic localization that preserves your game's essence.

• AI-Powered Localization Technology: We utilize advanced AI-human hybrid approaches to manage linguistic, cultural, and technical aspects of localization. This includes dialogue translation, UI/UX adjustments, and multimedia localization.

• Quality Assurance and Testing: We conduct rigorous functional, usability, and cultural testing to eliminate awkward translations, bugs, and platform-specific issues. Our localization QA ensures bug-free text, proper character display, and cultural accuracy.

• Marketing and Store Localization: We localize metadata for Chinese app stores, including title tags, descriptions, and keyword optimization to improve discoverability. Our multilingual SEO expertise increases your visibility in Chinese digital marketplaces.

• Development Pipeline Integration: We work parallel with your development team for seamless integration, enabling simultaneous localization and game release across markets without delays.

We maximize your game's commercial potential in China through targeted strategies that connect with local consumer behaviors and market trends.

• Market-Specific Monetization Strategies: We develop tailored approaches that align with Chinese player spending habits and preferences, leveraging insights from local market trends and consumer behavior analysis.

• Local Partnership Development: We connect you with appropriate local platforms, payment providers, and marketing channels to establish a strong commercial foundation in the Chinese market.

• Cultural Campaign Development: We create marketing campaigns that resonate with Chinese cultural references and holidays, tapping into local celebrations and traditions to drive engagement.

• Performance Analytics and Optimization: We provide detailed analytics on revenue performance and user behavior, with recommendations for optimizing in-game economies and monetization features for the Chinese market.

• Local Compliance Guidance: We ensure your commercial operations adhere to Chinese regulations regarding in-game purchases, virtual currencies, and data protection, providing peace of mind while maximizing revenue potential.

These comprehensive services are designed to work together seamlessly, providing a complete solution for international game developers seeking success in the Chinese market. We adapt our approach based on your specific game genre, target audience, and business objectives to deliver optimal results.